Shipping
Domestic Shipping
Delivery Options
Express Shipping (1-3 Business Days)
Spend AUD 0 — AUD $249 - AUD $15
Spend AUD $250 and up - AUD - $5
Regular Shipping (2-8 Business Days)
Spend AUD 0 — AUD $249 - AUD $10
Spend AUD $250 and up - Free
Dispatch Timeframes
Monday - Friday 1 - 3 Business Days
Weekends & Public Holidays 1 - 3 Business Days
Please Note:
Please allow up to 5 business days for orders to be dispatched.
Returns Policy
FAULTY ITEMS
• Received an item that you believe is incorrect, damaged or faulty? Please contact our team with clear images, a detailed description of the fault, as well as the order number and email address associated with the purchase. If your claim is justified, we will refund the cost of return and arrange compensation for you, upon the item being received back into our facility.
• Claims for orders arriving damaged or with incorrect items must be made within 7 days of delivery. After 7 days, you will be required to follow our standard returns procedure. Please note that items damaged due to general wear and tear, misuse, or failure to follow care instructions will not be considered faulty.
RETURNS POLICY
If you are unhappy with your purchase and wish to return it within 14 days of delivery, please note the customer will be liable for the return postage cost. Upon the item being received back into our facility and approved in the same condition it was sold including tags, we will refund the cost . Please contact us on hello@rompatelier.com.au if you wish to do so and you will receive a shopping credit to spend online.